My pieces are packaged in recycled cardboard boxes wrapped in recycled kraft paper, sealed with brown paper tape


Purchases up to £20:00 in total value will be charged £1:95 for a 1st class service within the UK

 Purchases from £20:01-£49:99 in total value will be charged £2:95 for a 1st class service within the UK

 Purchases from £50:00-£99:99 in total value will be charged £4:99 for a 1st class tracked and signed for service within the UK

For all purchases totalling £100:00 or above postage is included and will be sent using a 1st class tracked and signed for service within the UK

Please contact me to arrange Special Delivery (next day delivery) if required…this may incur a small extra charge


Shipping costs for international orders are calculated at the checkout.

Please be aware that international deliveries may be subject to the customs fees and import duties of the destination country. These charges are the responsibility of the recipient

Holly M Atelier is not responsible for loss or damages during the transportation of your product within the postage system.


I aim to send your orders out as soon as possible once payment has cleared

Custom items will usually be dispatched within 2-3 weeks, often sooner

Let me know if you need your piece urgently or by a specific date and I will do my best to get it to you in good time...I will let you know in plenty of time if this isn't a possibility

If a signature is required on receipt of your parcel please ensure you have given the best possible address for this to happen

I will endeavour to inform you of any significant delays as soon as I become aware of them


Each piece is made to order so please refer to the product description on each product page.

If there is a valid reason for a refund to be issued, such as a fault with the product, then please return it within 7 days of receipt, in the original packaging, clearly unused and as you received it

Custom orders are non refundable unless the product is faulty. 

Please contact me via email or telephone to arrange your return

I recommend you use a traceable, signed for postal service when returning your item, as I cannot refund items lost or damaged in the postal service

I do not cover the cost of returning items

Please send all returns to:

Holly M Atelier

Studio 11

Beaconsfield Workshops

25 Ditchling Rise

Brighton BN1 4NT

I will endeavour to refund your account within 14 days of receipt of your item (minus the original postage costs if any extra have been incurred)

I aim to resolve any issues you may have with your purchase as soon as I am able to with the best possible outcome

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