SHIPPING AND RETURNS
PACKAGING:
My pieces are packaged in recycled cardboard boxes wrapped in recycled kraft paper, sealed with brown paper tape
POSTAGE WITHIN THE UK:
Purchases up to £20:00 in total value will be charged £1:95 for a 1st class service within the UK
Purchases from £20:01-£49:99 in total value will be charged £2:95 for a 1st class service within the UK
Purchases from £50:00-£99:99 in total value will be charged £4:99 for a 1st class tracked and signed for service within the UK
For all purchases totalling £100:00 or above postage is included and will be sent using a 1st class tracked and signed for service within the UK
Please contact me to arrange Special Delivery (next day delivery) if required…this may incur a small extra charge
INTERNATIONAL DELIVERIES
Shipping costs for international orders are calculated at the checkout.
Please be aware that international deliveries may be subject to the customs fees and import duties of the destination country. These charges are the responsibility of the recipient
Holly M Atelier is not responsible for loss or damages during the transportation of your product within the postage system.
SHIPPING
I aim to send your orders out as soon as possible once payment has cleared
Custom items will usually be dispatched within 2-3 weeks, often sooner
Let me know if you need your piece urgently or by a specific date and I will do my best to get it to you in good time...I will let you know in plenty of time if this isn't a possibility
If a signature is required on receipt of your parcel please ensure you have given the best possible address for this to happen
I will endeavour to inform you of any significant delays as soon as I become aware of them
REFUNDS
Each piece is made to order so please refer to the product description on each product page.
If there is a valid reason for a refund to be issued, such as a fault with the product, then please return it within 7 days of receipt, in the original packaging, clearly unused and as you received it
Custom orders are non refundable unless the product is faulty.
Please contact me via email or telephone to arrange your return
I recommend you use a traceable, signed for postal service when returning your item, as I cannot refund items lost or damaged in the postal service
I do not cover the cost of returning items
Please send all returns to:
Holly M Atelier
Studio 11
Beaconsfield Workshops
25 Ditchling Rise
Brighton BN1 4NT
I will endeavour to refund your account within 14 days of receipt of your item (minus the original postage costs if any extra have been incurred)
I aim to resolve any issues you may have with your purchase as soon as I am able to with the best possible outcome